The digital revolution paved a way for a more patient-centric Health and Pharmaceuticals industry. Nowadays, doctors, providers and patients meet and interact to achieve a better and more effective healthcare system. This was achieved by putting patient care at the center. But this means additional cost which can lead to a less affordable products and services.
To address this, most healthcare and pharma companies turned to outsourcing. Services such as clinical analysis of pharmaceutical data, responding to inquiries, data entry patient details or transcription of medical records, post-discharge follow-up calls and program enrollment, and repeated or scripted services such as processing of prior authorization requests, clinical reviews and post-service clinical claim review.
Lately, even individual medical practitioners like doctors started to outsource by employing virtual medical scribe, assistant, administrative, and transcription service.