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Terms & Conditions

Last Updated: Aug 5, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website, services, and products provided by iScale Solutions Singapore Pte Ltd. (“we,” “our,” “us”).

By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Company Information

Legal Entity: iScale Solutions Singapore Pte Ltd.
Registered Address: #18-03 High Street Center, 1 North Bridge Road, 179094, Singapore
Email: [email protected]
Website: https://www.iscale-solutions.com

2. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not use our services to:

  • Violate any applicable local, national, or international law or regulation.
  • Infringe on the rights of others, including intellectual property rights.
  • Transmit any harmful or malicious code, software, or data.

3. Service Agreements

Specific terms related to projects, including timelines, deliverables, pricing, and support, are defined in separate Service Agreements or Statements of Work (SOW) between you and iScale Solutions Singapore Pte Ltd. These documents take precedence in case of any conflict with these Terms.

4. Intellectual Property

All content, code, trademarks, and other intellectual property on our website and within our services are owned by iScale Solutions Singapore Pte Ltd. or our licensors. You may not use, reproduce, or distribute any of our content without prior written permission.

5. Confidentiality

Both parties agree to maintain confidentiality regarding any non-public information shared during a project. This includes client data, project details, pricing, and proprietary technology.

6. Limitation of Liability

To the fullest extent permitted by law, iScale Solutions Singapore Pte Ltd. is not liable for any indirect, incidental, or consequential damages arising from your use of our services or website. Our total liability for any claim related to our services is limited to the amount paid for those services.

7. Third-Party Services

Our website or services may link to third-party tools or platforms. We are not responsible for the content or practices of those third parties. Use them at your own risk.

8. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, for any reason, including violation of these Terms.

9. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services after changes are made constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be resolved under the jurisdiction of the Singapore courts.

11. Data Protection & GDPR Compliance

iScale Solutions Singapore Pte Ltd. is committed to protecting the privacy and personal data of its clients and users in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and any relevant local data protection laws.

11.1 Data Collection and Use

We collect and process personal data only for specific, legitimate business purposes, such as:

  • Delivering and managing our services
  • Communicating with clients and prospects
  • Improving our website and user experience
  • Meeting legal and contractual obligations

We do not sell, rent, or share personal data with third parties for marketing purposes without consent.

11.2 Legal Basis for Processing

We process personal data on the following legal bases:

  • The performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Consent, where required

11.3 Data Subject Rights

If you are located in the EU, EEA, or UK, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent (if applicable)
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@iscale-solutions.

11.4 Data Security

We implement technical and organizational measures to safeguard personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access is restricted to authorized personnel only.

11.5 Data Transfers

If personal data is transferred outside the EU/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms.

11.6 Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

12. Contact Us

For questions about these Terms, please contact us using our contact form here or email us at [email protected]