ISCALE SOLUTIONS
Frequently Asked Questions
Whether you’re just starting out or refining your current outsourcing setup, find clear answers on onboarding, pricing, communication, and service delivery—all in one place. Need more help? Our team is here for you.
General Information
What makes iScale's staff augmentation solutions unique?
iScale offers a highly personalized approach to staff augmentation, focusing on understanding your specific project needs and company culture to ensure a perfect fit. Our extensive pool of talent across various domains enables us to quickly match the right professionals to your projects.
What is the cost of your services?
- Staff augmentation: Employee charged salary + mark-up. Mark-up depends on the services (Wage hosting, recruitment, IT, facilities) and the volume. For more information contact us at [email protected]
- Business Process Outsourcing: hourly rate all inclusive. The rate depends on the skills and qualifications required. For more information contact us at [email protected]
- Software development outsourcing: cost depend on the model chosen (time and material, or task based. For more information contact us at [email protected]
What is included in iScale’s monthly staff augmentation cost?
- Staff augmentation: Employee charged salary + mark-up. Mark-up depends on the services (Wage hosting, recruitment, IT, facilities) and the volume. For more information contact us at [email protected]
- Business Process Outsourcing: hourly rate all inclusive. The rate depends on the skills and qualifications required. For more information contact us at [email protected]
- Software development outsourcing: cost depend on the model chosen (time and material, or task based. For more information contact us at [email protected]
How does iScale handle the administrative aspects of staff augmentation?
iScale takes care of all administrative and HR responsibilities, including contracts, payroll, taxes, and any legal compliance issues. This allows you to focus on your core business activities without worrying about the overheads associated with employment.
What industries does iScale specialize in for staff augmentation?
iScale serves a wide range of industries including technology, finance, healthcare, retail, and more. Our diverse talent pool allows us to cater to the specific needs of various sectors, ensuring industry-relevant expertise.
What is outsourcing?
Outsourcing is a broad term for a situation where a company hires another company to perform services that were previously done in-house with the company’s own employees. While outsourcing may involve two companies within the same countries, most of outsourcing practices involve a customer in a particular country and an outsourcing company in another.
What is EOR?
An Employer of Record (EOR) provider is a company allowing its clients to hire employees in a different country without establishing a local legal entity. Employees working through the EOR are legally employed and managed administratively by the EOR company, while they are operationally managed by the EOR client. The EOR company handles all legal compliance, HR, payroll, and benefits associated with the employment.
What is the difference between staff augmentation, BPO and outsourcing?
Staff augmentation, BPO and outsourcing are different strategies for a company to involve external resources with his processes and task. Each strategy features a different level of control, integration, and impact on a operations.
Got more questions?
We're here to help!
Our friendly team at iScale Solutions is just a call or click away. Whether you need more info or just want to chat about your business needs, reach out today. Let’s start the conversation and make great things happen together!
Skilled professionals deployed across 12 countries!
Cameron Williamson
Employee since Now 2021
Pricing + Payments
What is the cost of your outsourcing service?
- Staff augmentation : Employee charged salary + mark-up. Mark-up depends on the services (Wage hosting, recruitment, IT, facilities) and the volume.
- BPO : hourly rate all inclusive. The rate depends on the skills and qualifications required.
- Software development outsourcing : cost depend on the model chosen (time and material, or task based.
Can I negotiate the candidates salaries and benefits?
Our staff augmentation services prioritize transparency, ensuring that each team member seamlessly integrates into your organization. We foster open conversations to maintain clarity and alignment with your goals.
Can I be billed in other currencies than Pesos or Vietnamese Dong?
Yes, it is possible. We offer billing in USD, EUR, SGD and AUD. Other currencies may be available upon request.
When do I need to pay?
Most invoicing is done on a monthly basis. Payment terms may vary by services. In some cases, a refundable security deposit may be required.
Do I need to pay for the facilities and the IT equipments?
Typically yes for EOR and staff augmentation. With BPO, the pricing is all inclusive and includes such costs.
HR + Recruitment
What if I am not satisfied with your employee’s work ?
Our HR and operations management employees can help in such situation. Each situation is unique and may be addressed differently. It is important for our clients to give feedback and communicate with our management on such issues.
What happens when a client terminates the mission? Do you replace the employees?
We try to replace employees as much as possible in other accounts.
Can your employees work for different timezones?
While we prefer employees to follow their local daytime hours to perform work, we understand that some client prefer our employees to work in their timezone. It is possible to our employes in Madagascar and the Philippines to follow our clients timezones.
Can we put up on-call duties?
Yes, it is possible to have specific employees be on-call for operational emergencies. This arrangement requires additional compensation and price may vary according to the number of hours rendered during on-call times.
What is the timeline for recruitment?
- For most roles, we aim to find most positions in 4 to 6 weeks. But it depends on the difficulty of the profile and the responsiveness of the client.
- But we don’t rush during the recruitment process. We want to find the right fit and not just a fit
Where do you source the candidates?
We perform various screening assessments depending on the position to be filled by the candidate. Most screening assessment include technical, personality and cultural fit evaluation. All successful applicants are subject to a background check.
What happen if a candidate accept a proposition but then got a better offer and retracts?
- It doesn’t happen a lot. When candidates have signed the contract, they usually stick to it.
- What can happen is to move the start date, but for good reason usually.
Who provides the IT equipment?
- We can buy on your behalf
- We can rent it to you
- You can ship (but it’s not recommended because very costly)
Outsourcing Insights
Should You Outsource SEO Services? Here’s How to Do It Correctly
Discover how to outsource SEO services correctly—from link building to scaling your SEO efforts. Perfect for marketing agencies ready to outsource your SEO the right way.
Severance & Separation Pay in the Philippines: A Complete Guide to Final Pay and Termination
Need to understand severance pay, separation pay, and termination? This guide to severance pay in the Philippines covers what to know, calculate, and provide.
2025’s Highest & Lowest State Minimum Wages in U.S.
Explore the U.S. wage gap in 2025—from states with the highest and lowest minimum wage rates—and discover why global hiring, especially in the Philippines, offers smarter growth.
