Business Process Outsourcing (BPO)

We deliver 24/7 BPO services in English, and French  catering to industries like travel, e-commerce, and finance, ensuring seamless global operations.

Your BPO Guide

Streamline Your Operations with Business Process Outsourcing

Uncover how BPO can streamline your operations, boost your flexibility, and pave the way for remarkable growth in today’s fiercely competitive landscape. Your success story starts here.

What is Business Process Outsourcing (BPO)?

Business Process Outsourcing (BPO) is a strategic practice where companies delegate certain business functions or processes to external service providers. This approach allows businesses to focus on their core competencies, enhance operational efficiency, and reduce costs.

At its core, BPO is about partnership and optimization. Companies entrust tasks—ranging from customer service and accounting to IT support and human resources—to specialized BPO firms. These firms, equipped with expertise and advanced technology, manage these functions, often delivering superior results compared to in-house operations.

BPO is all about helping businesses by handling some of their tasks, so they can focus on growing, creating new products or services, and keeping their customers happy.

Benefits of Business Process Outsourcing

Considering Business Process Outsourcing (BPO)? Imagine it as turbocharging your business operations without breaking a sweat. Whether it’s managing customer inquiries or refreshing your digital presence, BPO can seamlessly take the reins, freeing you up to zero in on the broader strategic vision of your business.
  • Maximize Your Budget: With Business Process Outsourcing (BPO), you tap into a world where quality meets affordability. Say goodbye to the daunting costs of extra office space, the latest gadgets, and hiring a full crew for every task. BPO is your secret to paying only for what you truly need, ensuring every penny spent is an investment towards your growth.
  • Elevate Your Flexibility : BPO empowers you to swiftly adapt to market changes and customer demands without missing a beat. It’s about keeping your business light on its feet, ready to scale up or pivot without the burden of fixed resources slowing you down. With BPO, your business moves like a startup but with the muscle of a heavyweight.
  • Harness World-Class Expertise: BPO breaks down geographical barriers, connecting you with a pool of talent that’s as diverse as it is skilled. Whether it’s tech wizards, customer care maestros, or marketing geniuses, the world becomes your recruitment ground. This global network not only brings fresh perspectives but also round-the-clock productivity, keeping your business ahead, always.
With staff augmentation, your core team can concentrate on what they do best, while augmented staff handle the specialized or extra work.

What areas of business operations benefit most from BPO?

  • Corporate Travel Management: In the corporate world, arranging employee travel is often a headache. Outsourcing travel management to experts streamlines the process, from booking flights and hotels to adhering to company policies. Partnering with specialized firms saves time, cuts costs, and ensures smooth travel experiences, enhancing productivity and satisfaction.
  • E-Commerce Customer Service: In the world of online shopping, customer service is paramount but can overwhelm e-commerce businesses. Outsourcing to specialized firms provides round-the-clock support, quick responses, and multichannel communication. This frees up time for product improvement and marketing, fostering customer happiness and loyalty.
  • Small Business Finance and Accounting: Managing finances can be challenging for small businesses without the necessary expertise or resources. Outsourcing finance and accounting tasks ensures accurate handling of bookkeeping, payroll, taxes, and financial reports. It offers insights into financial health, aiding decision-making and saving time and money.
Whether you own a travel agency, an ecommerce shop, or a small business in finance, leveraging business process outsourcing services can greatly benefit your operations.

Need to outsource staff? Find out what we can do for you.

Benefit from our unique advantage: over a decade of expertise in global staff outsourcing, tailored to meet your business needs.

What sets us apart

Why Choose iScale for your Business Process Outsourcing needs?

Choosing iScale Solutions for your Business Process Outsourcing (BPO) needs is a strategic move toward elevating your business in today’s competitive landscape. Our tailored BPO services are designed not just to optimize your operations, but to transform them into a powerhouse of efficiency and innovation.

Bilingual Support

With services available in both English and French, we cater to a wider audience, ensuring effective communication and support for your business needs across multiple languages.

Around-the-Clock Availability

Our operations run 24/7, providing you with constant support and accessibility. Whether it’s day or night, weekends, or holidays, our team is here to assist you whenever you need it.

Extensive Expertise

With plenty of experience in the industry, iScale brings a wealth of expertise to the table. Our knowledgeable team is equipped to handle a variety of tasks and challenges, ensuring efficient and reliable solutions for your business.

Proven Track Record

With over 10 years in the business, iScale has established itself as a trusted partner for businesses seeking outsourcing solutions. Our track record speaks for itself, reflecting our commitment to excellence and customer satisfaction.

Don't Just Outsource—Outshine with Our Top Talent!

With us, you’re not just filling roles; you’re strategically enhancing your team with some of the brightest stars in the industry. The future is waiting—let’s build it together.
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Our Tailored Solutions

BPO vs. Other Outsourcing Strategies

Staffing Roles Available

Our BPO Expertise

Specialized voice-based customer support focusing on phone interactions, providing personalized and immediate assistance to enhance customer relations.

Dedicated non-voice customer support, emphasizing email and chat communications, ensuring timely and effective resolution of customer queries.

Expert technical support to troubleshoot and resolve software or hardware issues, enhancing user experience and operational efficiency.
Dedicated sales support to streamline the sales process, from lead generation to closing deals, boosting revenue growth.
Tailored talent acquisition services to identify and onboard the right candidates, optimizing your workforce quality and productivity.

Accurate and efficient data entry services to manage and organize critical information, supporting data-driven decision-making.

Expert management of website content to ensure relevance, engagement, and optimization for better online presence.
Strategic data collection services to gather valuable insights, supporting market research and business strategy development.
Creation of compelling digital content to engage audiences and enhance digital marketing efforts across platforms.

Professional copywriting services to craft persuasive and impactful messages for marketing and communication needs.

Content moderation services to maintain the integrity of online platforms, ensuring a safe and respectful user environment.
High-quality image processing services for photos and videos, enhancing visual content for marketing and communications.

Creative graphic design services to produce visually appealing designs for branding, marketing, and communication materials.

Innovative motion design services to create engaging animations and motion graphics for digital marketing and storytelling.
Advanced 3D modelling services to create realistic models for simulations, product visualizations, and interactive media.

Effective community management to build and maintain healthy online communities, fostering engagement and loyalty.

Strategic social media marketing services to enhance brand presence, engage audiences, and drive conversions across social platforms.
Comprehensive social media listening services to monitor brand mentions, understand audience sentiments, and inform marketing strategies.
How it works

Our BPO Process

Whether you’re looking to outsource specific tasks or entire processes, we’re here to support you every step of the way. Let us handle the details so you can focus on what matters most – growing your business.


Initial Meeting

Let’s get together—tell us your requirements, and we’ll explain our capabilities and how the process works.


Job Description Submission

Send us a detailed job description and meet with our Talent Acquisition (TA) team for a comprehensive evaluation of your needs.


Candidate Search

We’ll sift through our candidate databases to find the best-suited individuals for your project and company, then send you 2 to 3 resumes for review.

Candidate Selection and Interviews

Choose the candidate you prefer based on their resume and conduct interviews as you would internally. We’re here to assist during the interview process at your convenience.

Making Your Choice

When you find a candidate you’re particularly impressed with, we’ll discuss the terms of the contract, including gross salary, benefits, work location (remote or onsite), and IT equipment requirements.

Job Offer and Onboarding

We’ll extend a job offer to the employee and send you a service agreement. Our team will manage the employee’s onboarding process to ensure everything is in place for their first day. We’re flexible and will adapt to your onboarding needs and requirements.

Ongoing Management

You’ll oversee your team member’s operational duties, while we handle the rest, including HR and payroll.
Note: The entire process typically takes approximately 30 days from our first meeting, although this timeline can vary depending on client and candidate responsiveness.

Our Transparent BPO Pricing

We offer transparent, all-inclusive hourly pricing for our BPO services, tailored to meet your unique needs and give you complete control over your outsourcing budget.
Our pricing model is designed to keep things simple and efficient. The hourly rate we offer is all-encompassing, covering everything from the expertise of our staff to the technology and resources they use. This means no hidden fees or surprises, just one straightforward rate that encompasses all your BPO service needs.
Understanding that each business has unique requirements, we offer pricing upon request. This allows us to provide you with a quote that reflects the specific services and level of expertise you require. By contacting us, you’re taking the first step towards a customized BPO solution that aligns with your budget and business goals.
Managed Outsourcing Solutions

From Home-Based Freedom to Full-Fledged Office-Based Setup

Boost your business with a team that molds to your work style, from the quiet of your home office to the buzz of a corporate setting. Our business process outsourcing services brings you the flexibility to expand and the expertise to excel, ensuring your success is always supported, no matter where you work.

Home-based Staff

Our home-based staff consists of talented professionals who excel in working remotely. They are equipped with the necessary tools and resources to efficiently collaborate with your team from any location. With a focus on productivity and communication, they ensure seamless integration into your projects while delivering high-quality results.

Hybrid Staff

Our hybrid staff members are adept at blending remote and in-office work to meet your specific requirements. They offer the best of both worlds, combining the flexibility of remote work with the collaboration opportunities of in-person interactions. Whether it’s attending meetings virtually or collaborating on-site, they ensure seamless coordination to achieve your business goals.

Office-based Staff

Our office-based staff members are dedicated professionals who thrive in a traditional office environment. They bring a strong sense of teamwork and camaraderie to your projects, fostering a supportive work culture. With access to on-site resources and facilities, they ensure efficient collaboration and seamless project execution.
Common Questions About BPO


Can I get a specific quote for the BPO services I need?

Absolutely! We understand that every business has unique needs. For a detailed and customized price quote tailored to your specific requirements, please don’t hesitate to contact us at [email protected]. Our team will work closely with you to understand your needs and provide a solution that aligns with your business goals.

iScale Solutions is flexible in our service agreements, aiming to cater to your specific business needs without locking you into long-term contracts or minimum service commitments. We focus on building strong, adaptable partnerships with our clients. For more details on our contract terms, please reach out to us at [email protected].