Business Process Outsourcing (BPO)
We deliver 24/7 BPO services in English, and French catering to industries like travel, e-commerce, and finance, ensuring seamless global operations.
Your BPO Guide
Streamline Your Operations with Business Process Outsourcing
What is Business Process Outsourcing (BPO)?
Business Process Outsourcing (BPO) is a strategic practice where companies delegate certain business functions or processes to external service providers. This approach allows businesses to focus on their core competencies, enhance operational efficiency, and reduce costs.
At its core, BPO is about partnership and optimization. Companies entrust tasks—ranging from customer service and accounting to IT support and human resources—to specialized BPO firms. These firms, equipped with expertise and advanced technology, manage these functions, often delivering superior results compared to in-house operations.
Benefits of Business Process Outsourcing
- Maximize Your Budget: With Business Process Outsourcing (BPO), you tap into a world where quality meets affordability. Say goodbye to the daunting costs of extra office space, the latest gadgets, and hiring a full crew for every task. BPO is your secret to paying only for what you truly need, ensuring every penny spent is an investment towards your growth.
- Elevate Your Flexibility : BPO empowers you to swiftly adapt to market changes and customer demands without missing a beat. It’s about keeping your business light on its feet, ready to scale up or pivot without the burden of fixed resources slowing you down. With BPO, your business moves like a startup but with the muscle of a heavyweight.
- Harness World-Class Expertise: BPO breaks down geographical barriers, connecting you with a pool of talent that’s as diverse as it is skilled. Whether it’s tech wizards, customer care maestros, or marketing geniuses, the world becomes your recruitment ground. This global network not only brings fresh perspectives but also round-the-clock productivity, keeping your business ahead, always.
What areas of business operations benefit most from BPO?
- Corporate Travel Management: In the corporate world, arranging employee travel is often a headache. Outsourcing travel management to experts streamlines the process, from booking flights and hotels to adhering to company policies. Partnering with specialized firms saves time, cuts costs, and ensures smooth travel experiences, enhancing productivity and satisfaction.
- E-Commerce Customer Service: In the world of online shopping, customer service is paramount but can overwhelm e-commerce businesses. Outsourcing to specialized firms provides round-the-clock support, quick responses, and multichannel communication. This frees up time for product improvement and marketing, fostering customer happiness and loyalty.
- Small Business Finance and Accounting: Managing finances can be challenging for small businesses without the necessary expertise or resources. Outsourcing finance and accounting tasks ensures accurate handling of bookkeeping, payroll, taxes, and financial reports. It offers insights into financial health, aiding decision-making and saving time and money.
Need to outsource staff? Find out what we can do for you.
Benefit from our unique advantage: over a decade of expertise in global staff outsourcing, tailored to meet your business needs.
What sets us apart
Why Choose iScale for your Business Process Outsourcing needs?
With over 10 years in the business, iScale has established itself as a trusted partner for businesses seeking outsourcing solutions. Our track record speaks for itself, reflecting our commitment to excellence and customer satisfaction.
Don't Just Outsource—Outshine with Our Top Talent!
Our Tailored Solutions
BPO vs. Other Outsourcing Strategies
- iScale employment contract
- Recruitment
- Administrative Management
- Payslips Management
- Performance Management
- Delivery Management
- Backup
- iScale employment contract
- Recruitment
- Administrative Management
- Payslips Management
- Performance Management
- Delivery Management
- Backup
- iScale employment contract
- Recruitment
- Administrative Management
- Payslips Management
- Performance Management
- Delivery Management
- Backup
- iScale employment contract
- Recruitment
- Administrative Management
- Payslips Management
- Performance Management
- Delivery Management
- Backup
Staffing Roles Available
Our BPO Expertise
Customer support (Voice)
Specialized voice-based customer support focusing on phone interactions, providing personalized and immediate assistance to enhance customer relations.
Customer support (Non-Voice)
Dedicated non-voice customer support, emphasizing email and chat communications, ensuring timely and effective resolution of customer queries.
Technical Support
Sales Support
Talent Acquisition
Data Entry
Accurate and efficient data entry services to manage and organize critical information, supporting data-driven decision-making.
Website Content Management
Data Collection
Digital Content
Copywriting
Professional copywriting services to craft persuasive and impactful messages for marketing and communication needs.
Content Moderation
Image Processing
Graphic Design
Creative graphic design services to produce visually appealing designs for branding, marketing, and communication materials.
Motion Design
3D Modelling
Community Management
Effective community management to build and maintain healthy online communities, fostering engagement and loyalty.
Social Media Marketing
Social Media Listening
How it works
Our BPO Process
Whether you’re looking to outsource specific tasks or entire processes, we’re here to support you every step of the way. Let us handle the details so you can focus on what matters most – growing your business.
Initial Meeting
Let’s get together—tell us your requirements, and we’ll explain our capabilities and how the process works.
Job Description Submission
Send us a detailed job description and meet with our Talent Acquisition (TA) team for a comprehensive evaluation of your needs.
Candidate Search
Candidate Selection and Interviews
Making Your Choice
Job Offer and Onboarding
Ongoing Management
Our Transparent BPO Pricing
Managed Outsourcing Solutions
From Home-Based Freedom to Full-Fledged Office-Based Setup
Boost your business with a team that molds to your work style, from the quiet of your home office to the buzz of a corporate setting. Our business process outsourcing services brings you the flexibility to expand and the expertise to excel, ensuring your success is always supported, no matter where you work.
Home-based Staff
Features
- Fully remote operation
- Ideal for independent professionals or small teams
- Economical due to zero physical office overhead
- Broad access to talent regardless of location
- Attracts those preferring to work without a commute
- Conducive to a balanced work and personal life
- Generally, remote staff are amenable to more modest wages
Hybrid Staff
Features
- Combination of remote and in-office work
- Flexible office attendance
- Suitable for teams of any size
- Collaborative co-working spaces
- Attractive for those who wish to occasionally work on-site
- Availability of meeting and collaborative spaces
- Modern office amenities
- Supports operational stability during disruptions
Office-based Staff
Features
- Exclusive, permanent in-office workstations at our HQ in Manila
- Facilitation of independent office sourcing and setup on your behalf.
- Optimized for larger organizations requiring dedicated facilities.
- Fosters teamwork and boosts productivity
- Ideal for roles critical to business operations and security.
- Full access to office amenities.
- On-site support and team events.
- Enhanced data protection with ISO-certified security measures
Common Questions About BPO
FAQs
Can I get a specific quote for the BPO services I need?
Absolutely! We understand that every business has unique needs. For a detailed and customized price quote tailored to your specific requirements, please don’t hesitate to contact us at [email protected]. Our team will work closely with you to understand your needs and provide a solution that aligns with your business goals.
Are there any long-term contracts or minimum commitments for BPO services?
iScale Solutions is flexible in our service agreements, aiming to cater to your specific business needs without locking you into long-term contracts or minimum service commitments. We focus on building strong, adaptable partnerships with our clients. For more details on our contract terms, please reach out to us at [email protected].