The Philippines has established itself as a global powerhouse in the business process outsourcing (BPO) sector, holding a remarkable 10-15% share of the world’s BPO market. With a dedicated workforce of around 1.3 million professionals, the country’s outsourcing industry is more than just an economic driver—it’s a cornerstone of the nation’s economy, generating approximately 6.3% of its GDP in the second quarter of 2024.
For U.S. businesses, the Philippines has become a prime outsourcing destination, an “archipelago of opportunities” where cost-effective, highly skilled talent and a culture of service converge to create a thriving BPO hub.
In this comprehensive guide, we’ll explore why the Philippines is a top choice for U.S. companies looking to outsource work and introduce the top 20 outsourcing companies in the Philippines. We’ll highlight the unique strengths and services each offers to help you find the perfect outsourcing company for your business needs.
Why U.S. Companies Outsource to the Philippines
Outsourcing to the Philippines offers significant advantages for U.S. businesses, making it a leading choice for high-quality, efficient services. Here are five compelling reasons why U.S. companies are increasingly partnering with Philippine-based BPO firms:
- Cost Efficiency
The Philippines offers a cost-effective alternative to onshore operations, allowing companies to reduce labor costs by up to 60%. This cost efficiency makes it feasible for businesses of all sizes to scale and compete more effectively. Highly Skilled, English-Proficient Workforce
The Philippines ranks among the highest in English proficiency in Asia, ensuring smooth communication and easy onboarding. With a workforce skilled in customer support, tech, finance, and healthcare, U.S. companies benefit from seamless operations and high service quality.24/7 Operations
Due to its time zone, Philippine-based BPOs provide round-the-clock support, enabling U.S. companies to offer uninterrupted service. This is especially valuable for customer service and technical support functions that require 24/7 availability.Cultural Compatibility
The Philippines has a strong affinity with Western culture, making its workforce uniquely suited to understand and meet U.S. customer expectations. This cultural alignment leads to better customer interactions, high satisfaction, and stronger brand loyalty.Proven Track Record in BPO
With over two decades as a global outsourcing leader, the Philippines is home to well-established BPO firms that prioritize quality and innovation. For U.S. businesses, this experience translates to reliable, scalable, and adaptable outsourcing solutions that drive long-term success.
For U.S. companies, these factors make the Philippines an ideal destination for outsourcing a wide range of business processes, from customer service to back-office operations.
Top 20 Outsourcing Companies in the Philippines
Now, let’s dive into some of the top outsourcing companies in the Philippines, each offering unique services that cater to various business needs.
1. iScale Solutions
Year Established: 2012
Website: https://iscale-solutions.com/
iScale Solutions specializes in outsourcing top talent in top locations, providing expert staffing across IT, digital marketing, software development, and back-office functions. Leveraging the Philippines’ skilled workforce, iScale builds dedicated teams that align precisely with each client’s goals and operational needs. Known for its client-centered approach, iScale combines local expertise with international standards to ensure quality and adaptability. This focus on top-tier talent and tailored solutions makes iScale Solutions an ideal partner for businesses looking to scale efficiently and effectively.
Key Services:
Team Augmentation
IT Service Outsourcing
BPO
Employer of Record
2. ePerformax Contact Centers & BPO
Year Established: 2002
Website: https://eperformax.com/
ePerformax is a seasoned player in the Philippine BPO sector, focusing on delivering excellent customer experience and technical support services. Known for its emphasis on performance and training, ePerformax provides tailored solutions in customer service, back-office support, and tech support for global brands. Its training centers prepare employees to handle complex customer interactions, ensuring quality and efficiency.
Key Services:
Customer Service and Account Support
Technical Support
Billing and Payment Support
Inbound Sales and Order Entry
Travel Reservations
Back-Office Support (e.g., data entry, content moderation, social media support)
3. Six Eleven Global Services and Solution
Year Established: 2006
Website: https://www.sixelevenbpo.com/
Six Eleven Global is a Davao-based BPO company offering customer service, telemarketing, and technical support to businesses worldwide. As a pioneer in outsourcing in Mindanao, it combines localized knowledge with global standards, supporting clients across industries with customized solutions. Six Eleven Global emphasizes data security and high customer satisfaction.
Key Services:
Lead Generation Call Center Services
Telemarketing and Outbound Sales
Booking & Order Taking
Chat Support Services
Email Support Services
Technical Support
Inbound Sales Services
Outsource Helpdesk Services
Inbound Customer Support
Web Research and Data Entry Services
Document Processing and Quality Control Validation
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3. Your Virtual World | Your Virtual Workers
Year Established: 2009
Website: https://www.yourvirtualworkers.com/
Your Virtual World offers dedicated virtual staffing services to businesses looking to streamline operations cost-effectively. Specializing in virtual assistance, administrative support, and customer service, the company provides trained professionals who handle tasks remotely, enabling clients to focus on core business growth. It serves primarily small and medium enterprises, offering flexible and scalable staffing solutions.
Key Services:
Call Center Services
Personal/executive/Virtual Assistant
Web Design/Web Development
Social Media Marketing
Technical/Content Writing
Transcription Services
Developing Mobile Applications
Software and App Development
5. Yoonet Philippines
Year Established: 2011
Website: https://www.yoonet.io/
Yoonet Philippines is a provider of outsourcing services that includes digital marketing, back-office support, and customer service. Its focus is on leveraging digital tools to boost client performance, offering cost-effective support for e-commerce and service-based industries. Yoonet tailors its services to help clients optimize operations and enhance customer experience through efficient, reliable support.
Key Services:
Web Development and Design
Digital Marketing (SEO, social media management, and paid advertising)
Software Development
IT Support and Network Solutions
6. Worqforce
Year Established: 2018
Website: https://worqforce.net/
Worqforce specializes in providing remote staffing solutions, allowing businesses to scale with a skilled, dedicated team from the Philippines. Its services range from administrative support to IT and creative roles, catering to diverse industries. Worqforce focuses on building long-term client relationships by delivering personalized staffing solutions designed to meet specific business goals.
Key Services:
Virtual Assistance
Web Design & Development
7. Scale Experts Inc.
Year Established: 2018
Website: https://thescaleexperts.com/
Scale Experts offers comprehensive outsourcing services focused on operational efficiency and scalability for businesses. With expertise in customer service, lead generation, and administrative support, Scale Experts provides tailored solutions to help companies optimize their processes and grow efficiently. It emphasizes reliability and consistency, creating lasting value for its clients.
Key Services:
Cloud Architecture and Migration
DevOps and Automation
Managed Cloud Services
Security and Compliance Solutions
Cost Optimization
Performance Tuning and Optimization
8. Virtual Staffing
Year Established: 2018
Website: https://www.virtualstaffing.net/
VirtualStaffing offers virtual assistance and remote staffing services tailored to the needs of small and medium businesses. By providing cost-effective solutions for administrative, customer service, and digital marketing tasks, VirtualStaffing allows companies to focus on strategic initiatives. Their virtual teams are trained to provide quality support, enhancing productivity without the need for on-site staff.
Key Services:
Remote Staffing Solutions
Virtual Assistant Services
Customer Support
Data Entry and Management
Social Media Management
Content Creation and Marketing
Technical Support
Accounting and Bookkeeping
9. Virtual Done Well
Year Established: 2012
Website: https://www.virtualdonewell.com/
Virtual Done Well offers outsourcing services in virtual assistance, social media management, and customer support. Catering mainly to startups and SMEs, the company emphasizes quality remote staffing solutions designed to improve productivity and lower operational costs. With its skilled virtual assistants, Virtual Done Well helps businesses enhance efficiency without expanding in-house teams.
Key Services:
Non Technical
Technical
Consulting Support
10. VFP Business Support Services Inc.
Year Established: 2012
Website: https://www.vfpbssi.com/
VFP Business Support Services provides a wide range of outsourcing services, from customer service to administrative support, designed to help companies improve efficiency. Known for its flexible solutions, VFP supports businesses of all sizes, particularly in healthcare and finance, offering reliable and cost-effective back-office support.
Key Services:
Accounting and Finance
Porfolio Management
Marketing Support
Operations
US Tax Preperations
11. UrBriskSource
Year Established: 2016
Website: https://urbrisksource.com/
UrBriskSource is a virtual staffing company providing remote assistance and back-office support to clients in various industries. Specializing in customer service, administrative support, and digital marketing, UrBriskSource helps clients streamline operations with dedicated virtual teams. The company emphasizes flexible, high-quality support for growing businesses.
Key Services:
Automation & Software Integrations
Website Design & Development
Website Management & Maintenance
Branding & Creative Services (Graphics and Videos)
12. Unient
Year Established: 2014
Website: https://www.unient.biz/
Unient provides outsourcing services focused on IT, data management, and back-office operations. Its solutions cater to diverse business needs, delivering dependable support for technical and administrative tasks. Unient is known for its commitment to security and efficiency, ensuring that client processes run smoothly and securely.
Key Services:
Offshore Teams
Infotech Solutions
Creative and Marketing Services
BPO Solutions
13. Total Net Research and Marketing Inc.
Year Established: 2007
Website: https://www.tnrm.ph/
Total Net Research and Marketing focuses on providing research, digital marketing, and lead generation services. Their expertise in market insights helps clients make data-driven decisions and reach target audiences effectively. Total Net combines innovative strategies with outsourcing expertise to maximize client ROI.
Key Services:
Call Center
Digital Marketing
Software Development
Research and Consulting
14. SHORE Solutions Inc.
Year Established: 2005
Website: https://acquirebpo.com/
SHORE Solutions offers a comprehensive range of BPO services, including customer service, IT support, and HR outsourcing. Serving businesses across various sectors, SHORE Solutions combines flexible solutions with a focus on service excellence, supporting clients in optimizing their operations and enhancing customer satisfaction.
Key Services:
Contact Centre
Back office
AI & Automation
15. Testech Group
Year Established: 1996
Website: https://www.testech-group.com/
Testech Group provides specialized BPO services in technical support, logistics, and process management. Focused on high-tech industries, Testech Group offers reliable, efficient solutions designed to meet complex business needs. Its process-driven approach ensures quality service and streamlined operations for clients.
Key Services:
Integrated Facilities Management
Semiconductor Manufacturing Process Support
Technology Solutions and Services Provider
16. Techhubcorp
Year Established: 2016
Website: https://www.techhubcorp.com/
Techhubcorp offers technology-focused BPO services, including IT support, software development, and back-office solutions. Catering primarily to tech companies, Techhubcorp provides skilled teams that help clients manage IT functions effectively, ensuring smooth operations and robust technical support.
Key Services:
Seat Leasing and Co-working spaces
Accounting Services
Data Entry Services
Team Training Support
Quality Assurance Support
Technical and IT Support
Administrative Support
Global Business Program Support & Hosting
17. Talleco
Year Established: 2012
Website: https://talleco.breezy.hr/
Talleco provides outsourcing services for back-office functions, recruitment, and HR support, helping businesses streamline their hiring and administrative processes. Known for its expertise in talent acquisition, Talleco supports clients in building efficient, reliable teams that drive business growth.
Key Services:
Recruitment Process Outsourcing (RPO)
Job Data Aggregation and Processing
Job Data Analytics and Reporting
Talent Acquisition Technology Solutions
Human Resource Management Support
Data Processing and Enrichment
Content Moderation
Back-Office Support Services
18. SuperStaff
Year Established: 2009
Website: https://www.superstaff.com/
SuperStaff specializes in end-to-end outsourcing services, from customer support to administrative tasks. Known for its commitment to quality, SuperStaff supports businesses with dedicated teams, helping them enhance productivity and achieve service excellence across customer-facing and internal functions.
Key Services:
Multilingual Support
Customer Service Outsourcing
Back Office Support
Knowledge Process Outsourcing
Recruitment Process Outsourcing
Ecommerce Outsourcing
19. Stafify
Year Established: 2015
Website: https://www.stafify.com/
Stafify offers remote staffing solutions for businesses looking to streamline customer support, sales, and administrative operations. The company provides skilled virtual assistants and customer service representatives, allowing businesses to grow without the need for in-house teams.
Key Services:
Virtual Staffing Solutions
Customer Support Services
Administrative Assistance
Social Media Management
Data Entry and Management
Content Creation and Marketing
Sales Support and Lead Generation
Technical Support Services
20. Sourcefit
Year Established: 2006
Website: https://sourcefit.com/
Sourcefit provides customizable outsourcing solutions, including IT support, customer service, and back-office functions. With a focus on building dedicated teams, Sourcefit supports clients in achieving cost efficiency and operational excellence across industries such as healthcare, finance, and technology.
Key Services:
Events
Insurance
Health and Medical
Accounting and Finance
Data Processing
Government
Education and Training
Drafting and Architecture
How to Successfully Outsource Software Development
Discover how outsourcing software development can enhance efficiency, reduce costs, and accelerate growth. Our guide outlines essential steps to ensure success, from defining project details to choosing the right outsourcing model.
Main Outsourcing Services Offered in the Philippines
The Philippines’ outsourcing industry is vast, covering a range of core services that help international businesses achieve operational efficiency. Here’s a look at some of the primary services that companies in the Philippines provide.
1. Customer Support Outsourcing
Outsourcing customer support, particularly through call centers, is one of the strongest areas for outsourcing in the Philippines. Companies offer both voice and non-voice support, including chat and email, catering to customers around the globe. These services are available in multiple languages, with companies that specialize in customer experience management employing advanced technology for seamless support.
2. IT and Software Development Outsourcing
Many companies outsource their IT and software development to the Philippines due to the availability of skilled developers and engineers. From website and app development to cloud solutions and cybersecurity, Filipino developers are known for their proficiency in modern technologies and adaptability.
3. Back-Office and Administrative Support Outsourcing
Tasks such as data entry, document processing, and accounting are often outsourced to the Philippines. Filipino professionals are meticulous and detail-oriented, which makes them ideal for handling repetitive or high-volume tasks efficiently.
4. Digital Marketing and Content Creation Outsourcing
The demand for digital marketing services, such as SEO, social media management, and content creation, is growing. The Philippines is home to many creative professionals who are skilled in helping businesses build their online presence and engage with their audience through strategic marketing.
5. Healthcare and Medical Services Outsourcing
With an increasing number of trained medical professionals, the Philippines has become a popular choice for healthcare outsourcing. Services include medical billing, telehealth support, and even medical transcription, aiding healthcare providers globally in cost-effective operations.
Choosing the Right Outsourcing Partner in the Philippines
The Philippines’ outsourcing industry offers a diverse and robust selection of BPO firms ready to meet the demands of businesses across the globe. From tech startups to Fortune 500 companies, the outsourcing companies in the Philippines are equipped to handle a variety of needs, whether it’s customer service, IT development, or back-office support.
Each company listed above brings something unique to the table, but the key to a successful outsourcing partnership is to select a provider that understands your business goals and can tailor services to meet them. As the outsourcing landscape continues to evolve, having a trusted, flexible partner like iScale Solutions can make all the difference in navigating the challenges and reaping the benefits of outsourcing.
For businesses new to outsourcing or those looking to optimize their current operations, working with a Philippines-based BPO provider can offer unmatched value. If you’re ready to explore how outsourcing in the Philippines can transform your business, contact iScale Solutions today for a consultation tailored to your specific needs.
