Support Services Outsourcing

Improve Customer Satisfaction with Outsourced Support Services

Customer Support is the lifeline of any business, at the point of contact between a company and its customers, with a constant emphasis on customer satisfaction. Technology has evolved in recent years, making customer support agent more productive. Despite technology improvements, the three major customer support channels are still email, phone and chat over company websites or social media. We offer the specialized support options below.

A sales support organization is focused on helping sales teams to close deals and to retain customers.

A customer support organization ensure customer satisfaction towards the brand after a transaction.

A technical support team aims to resolve technical issues or problems for customers, typically after a sale.

Why iScale Solutions?

We have highly trained customer service teams. We understand that each company has unique needs when it comes to supporting their customers, and offer customized solutions integrated with your existing business model and operational processes. Our employees are well trained on common support tools and software.

We believe that positive customer experience translates to loyalty and sales. We use a customer-centric and solutions-oriented to deliver world class customer service.

Équipe en vidéo