What are outsourcing services?

Outsourcing services involve hiring external companies or freelancers to perform specific tasks or services that could be done in-house. Companies outsource to improve efficiency, reduce costs, and access specialised expertise. iScale Solutions offers tailored outsourcing solutions to help businesses achieve these goals with ease.

What are the main benefits of outsourcing?

Outsourcing provides cost savings, access to skilled talent, increased efficiency, and the ability to focus on core business functions. It also allows companies to scale up or down quickly based on project needs. With iScale Solutions, businesses can unlock these benefits through flexible and reliable outsourcing partnerships.

What types of services can be outsourced?

Commonly outsourced services include IT support, customer service, human resources, accounting, marketing, and manufacturing. Companies often outsource repetitive or highly specialised tasks. iScale Solutions specialises in a wide range of outsourced services, ensuring high-quality support across different industries.

How do I choose the right outsourcing provider?

Look for providers with industry expertise, proven experience, strong communication skills, and a good reputation. Also, consider their ability to meet your specific requirements and scalability needs. iScale Solutions stands out with its dedicated expertise, client-focused approach, and scalable solutions.

FAQs

Your Outsourcing Questions, Our Answers

Unlock the full potential of outsourcing with our comprehensive FAQ guide, your key to informed decision-making and seamless service integration.

General Information

What makes iScale's staff augmentation solutions unique?

iScale offers a highly personalized approach to staff augmentation, focusing on understanding your specific project needs and company culture to ensure a perfect fit. Our extensive pool of talent across various domains enables us to quickly match the right professionals to your projects.

What is the cost of your services?

Staff augmentation: Employee charged salary + mark-up. Mark-up depends on the services (Wage hosting, recruitment, IT, facilities) and the volume. For more information contact us at [email protected]
Business Process Outsourcing: hourly rate all inclusive. The rate depends on the skills and qualifications required. For more information contact us at [email protected]
Software development outsourcing: cost depend on the model chosen (time and material, or task based. For more information contact us at [email protected]

How does iScale handle the administrative aspects of staff augmentation?

iScale takes care of all administrative and HR responsibilities, including contracts, payroll, taxes, and any legal compliance issues. This allows you to focus on your core business activities without worrying about the overheads associated with employment.

What industries does iScale specialize in for staff augmentation?

iScale serves a wide range of industries including technology, finance, healthcare, retail, and more. Our diverse talent pool allows us to cater to the specific needs of various sectors, ensuring industry-relevant expertise.

What is outsourcing?

Outsourcing is a broad term for a situation where a company hires another company to perform services that were previously done in-house with the company’s own employees. While outsourcing may involve two companies within the same countries, most of outsourcing practices involve a customer in a particular country and an outsourcing company in another.

What is EOR?

An Employer of Record (EOR) provider is a company allowing its clients to hire employees in a different country without establishing a local legal entity. Employees working through the EOR are legally employed and managed administratively by the EOR company, while they are operationally managed by the EOR client. The EOR company handles all legal compliance, HR, payroll, and benefits associated with the employment.

What is the difference between staff augmentation, BPO and outsourcing?

Staff augmentation, BPO and outsourcing are different strategies for a company to involve external resources with his processes and task. Each strategy features a different level of control, integration, and impact on a operations.

Got more questions?

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Our friendly team at iScale Solutions is just a call or click away. Whether you need more info or just want to chat about your business needs, reach out today. Let’s start the conversation and make great things happen together!

Pricing + Payments

What is the cost of your outsourcing service?

Staff augmentation : Employee charged salary + mark-up. Mark-up depends on the services (Wage hosting, recruitment, IT, facilities) and the volume.
BPO : hourly rate all inclusive. The rate depends on the skills and qualifications required.
Software development outsourcing : cost depend on the model chosen (time and material, or task based.

Can I negotiate the candidates salaries and benefits?

Our staff augmentation services prioritize transparency, ensuring that each team member seamlessly integrates into your organization. We foster open conversations to maintain clarity and alignment with your goals.

Can I be billed in other currencies than Pesos or Vietnamese Dong?

Yes, it is possible. We offer billing in USD, EUR, SGD and AUD. Other currencies may be available upon request.

When do I need to pay?

Most invoicing is done on a monthly basis. Payment terms may vary by services. In some cases, a refundable security deposit may be required.

Do I need to pay for the facilities and the IT equipments?

Typically yes for EOR and staff augmentation. With BPO, the pricing is all inclusive and includes such costs.

HR + Recruitment

What if I am not satisfied with your employee’s work ?

Our HR and operations management employees can help in such situation. Each situation is unique and may be addressed differently. It is important for our clients to give feedback and communicate with our management on such issues.

What happens when a client terminates the mission? Do you replace the employees?

We try to replace employees as much as possible in other accounts.

Can your employees work for different timezones?

While we prefer employees to follow their local daytime hours to perform work, we understand that some client prefer our employees to work in their timezone. It is possible to our employes in Madagascar and the Philippines to follow our clients timezones.

Can we put up on-call duties?

Yes, it is possible to have specific employees be on-call for operational emergencies. This arrangement requires additional compensation and price may vary according to the number of hours rendered during on-call times.

What is the timeline for recruitment?

For most roles, we aim to find most positions in 4 to 6 weeks. But it depends on the difficulty of the profile and the responsiveness of the client.
But we don’t rush during the recruitment process. We want to find the right fit and not just a fit

Where do you source the candidates?

We perform various screening assessments depending on the position to be filled by the candidate. Most screening assessment include technical, personality and cultural fit evaluation. All successful applicants are subject to a background check.

What happen if a candidate accept a proposition but then got a better offer and retracts?

It doesn’t happen aa lot with u. When candidates have signed the contract, they usually stick to it.
What can happen is to move the start date, but for good reason usually.

Who provides the IT equipment?

We can buy on your behalf
We can rent it to you
You can ship (but it’s not recommended because very costly)

Your Outsourcing Questions, Our Answers

General Information

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Pricing + Payments

HR + Recruitment

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