What are outsourcing services?

Outsourcing services involve hiring external companies or freelancers to perform specific tasks or services that could be done in-house. Companies outsource to improve efficiency, reduce costs, and access specialised expertise. iScale Solutions offers tailored outsourcing solutions to help businesses achieve these goals with ease.

What are the main benefits of outsourcing?

Outsourcing provides cost savings, access to skilled talent, increased efficiency, and the ability to focus on core business functions. It also allows companies to scale up or down quickly based on project needs. With iScale Solutions, businesses can unlock these benefits through flexible and reliable outsourcing partnerships.

What types of services can be outsourced?

Commonly outsourced services include IT support, customer service, human resources, accounting, marketing, and manufacturing. Companies often outsource repetitive or highly specialised tasks. iScale Solutions specialises in a wide range of outsourced services, ensuring high-quality support across different industries.

How do I choose the right outsourcing provider?

Look for providers with industry expertise, proven experience, strong communication skills, and a good reputation. Also, consider their ability to meet your specific requirements and scalability needs. iScale Solutions stands out with its dedicated expertise, client-focused approach, and scalable solutions.

Customer Care Administrator

Industry: Customer Service

Type: Contract

Location: Madagascar

Setup: Homebased

City: Cavite City

Work Experience: 1-3 Years

Tasks:

Provide guidance accordingly to the members and healthcare providers
Handle queries & and complaints related to policy benefits, claim status, direct billing, letter of guarantee, online service, enrollment…
Work closely with other teams from MSH (adjudicators, Customer Care, Coordinators, managers, Network team, account management, implementation, sales,…) to propose a recommended resolution to each complaint or query
Enlist the assistance of local MSH experts and managers
Follow-up on pending requests
Must comply with the TAT of the unit and ensure it is followed throughout the operations
Compile weekly statistics classifying complaints received and identifying disputes resolved and outstanding.

Requirements

Experience:

Required Experience: Minimum 1 year experience

Optional experience:

Previous Customer Service experience
Previous experience in the insurance industry
Experience of expatriation and or of the international environment

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