Industry: Customer Service
Type: Contract
Location: Madagascar
Setup: Homebased
City: Cavite City
Work Experience: 1-3 Years
Tasks:
- Provide guidance accordingly to the members and healthcare providers
- Handle queries & and complaints related to policy benefits, claim status, direct billing, letter of guarantee, online service, enrollment…
- Work closely with other teams from MSH (adjudicators, Customer Care, Coordinators, managers, Network team, account management, implementation, sales,…) to propose a recommended resolution to each complaint or query
- Enlist the assistance of local MSH experts and managers
- Follow-up on pending requests
- Must comply with the TAT of the unit and ensure it is followed throughout the operations
- Compile weekly statistics classifying complaints received and identifying disputes resolved and outstanding.
Requirements
Experience:
Required Experience: Minimum 1 year experience
Optional experience:
- Previous Customer Service experience
- Previous experience in the insurance industry
- Experience of expatriation and or of the international environment