Industry: Customer Service
Type: Full Time
Location: Vietnam
City: Ho Chi Minh City
Work Experience: 1-3 Years
Job Description
We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.
Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is highly desirable but not a must.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and ticketing system.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, tracking, and returns.
- Troubleshoot and resolve customer issues with patience and professionalism.
- Escalate complex issues to appropriate teams for resolution.
- Maintain a high level of customer satisfaction through excellent service.
- Keep detailed records of interactions and transactions in the CRM system.
- Collaborate with team members to improve processes and enhance customer experience.
Requirements
- Fluent in Vietnamese and English (both written and verbal).
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a passion for helping people.
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous experience in customer support for eCommerce site support or related roles is preferred
- Proficiency in additional languages such as Mandarin, Cantonese, Thai, etc., is a plus but not required
- Familiarity with CRM software and ticketing systems is advantageous.
Benefits
- Competitive salary and benefits package.
- Opportunity to work on a cutting-edge eCommerce project with a leading global client.
- Collaborative and dynamic work environment.
- Professional development opportunities.
