Technical Support Outsoucing

What is Technical Support?

Technical support is a service provided to customers of technology products such as software, mobile phones, printers, and other electronic products. It aims to resolve a technical issue or problem in the fastest, most cost-effective way.

For some organizations, a technical support personnel is a dedicated specialist providing assistance and maintenance to all computer systems and hardware. Responsibilities may include installing, configuring, updating hardware and software, or fixing equipment related issues.

Skills Needed

1. Excellent problem-solving and analytical skills
2. Outstanding knowledge of computer hardware and systems
3. Able to listen to symptoms, try to reproduce the issue and quickly provide a solution
4. Tech-savvy